Shipping & Returns

Shipping And Returns



Orders are shipped within 1 - 3 business day except for weekends and national US holidays.
The preferred method for shipping within the continental United States is USPS. We typically ship with USPS internationally within 7-21 business days.



You can receive a credit or exchange for any reason with proof of purchase, within thirty days from the date of delivery.  Please complete this form and return item(s) with the original packaging. Shipping and handling charges are not refundable.



Products are guaranteed for 3 years for any defect.  Refunds or replacements will be made for any defective products returned within this warranty period with proof of purchase. Shipping costs are the responsibility of the buyer.  



Once we have received your proof of purchase within the return or warranty period, we will notify you that we have received your item, as well as notify you of the status of your refund.  If your return is approved, we will initiate a refund to your credit card (or original method of payment).  You will receive a credit according to your card issuer’s policies.



Above all, we want you to love your Hookup. Please contact us anytime. 
We promptly read and respond to all emails and are always happy to hear from you.